About the Front Desk Representative Position
We're looking for an agreeable Front Desk Representative to be the first point of contact for all of our on-site visitors. You'll be maintaining and executing on all receptionist and clerical duties at the desk of our main entrance.
The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information. A customer-oriented approach is essential.
We want you to make our guests and visitors feel appreciated and valued while on our premises.
Front Desk Representative Responsibilities
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Keep our front desk clean, presentable and stocked with all the necessary material (pens, forms, paper, etc)
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Greet and welcome guests
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Answer questions and address complaints
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Answer all incoming calls and redirect them. Take and deliver messages as necessary
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Receive incoming letters, packages, etc and distribute them
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Prepare outgoing mail by drafting correspondence, securing parcels, etc
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Check, sort, and forward emails as required
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Monitor office supplies and place orders when necessary
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Keep updated records and files
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Monitor office expenses and costs
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Take up other duties as assigned (travel arrangements, schedules, etc)
Front Desk Representative Requirements
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Some experience as a front desk representative, agent, or relevant position
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Familiarity with office machines (e.g. fax, printer etc.)
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Knowledge of office management and basic bookkeeping
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Proficient in English (oral and written)
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Excellent knowledge of MS Office (especially Excel and Word)
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Strong communication and people skills
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Good organizational and multi-tasking abilities
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Problem-solving skills
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Customer service orientation
- High School diploma; additional qualifications will be a plus