Position: Front Desk Agent / Night Auditor
Location: Twelve Hotels & Residences – Downtown Atlanta, GA
Job Type: Full Time
Compensation: Attractive package
Twelve Hotels & Residences is seeking a versatile and service-driven Front Desk Agent / Auditor to join our Downtown Atlanta team. As the first point of contact for our guests, you will play a key role in delivering a warm welcome and ensuring a seamless stay experience from check-in to check-out.
This position requires flexibility, as shifts vary and may include overnights, weekends, and holidays. We’re looking for a dependable team player who can adapt to our dynamic hospitality environment with a professional, polished attitude.
Schedule Availability:
We require open availability to work any shift on a rotating schedule, including:
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Morning Shift: 7:00 AM – 3:00 PM
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Evening Shift: 3:00 PM – 11:00 PM
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Overnight Shift (as needed): 11:00 PM – 7:00 AM
Schedule includes weekends and holidays.
Key Responsibilities:
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Welcome guests with professionalism and genuine hospitality
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Efficiently manage guest check-in and check-out procedures
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Process phone and online reservations with accuracy
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Verify guest payment methods and handle credit card transactions securely
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Provide detailed information about room options, amenities, hotel services, and local attractions
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Ensure guest privacy and maintain confidential records
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Respond promptly and professionally to guest concerns or service issues
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Coordinate with housekeeping and maintenance teams to meet guest expectations
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Promote additional hotel services and upgrades when appropriate
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Maintain accurate records of bookings, guest information, and payments
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Report unusual occurrences or guest requests to management
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Perform light cleaning duties to maintain a tidy front desk and lobby area
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Support other departments and complete additional duties as assigned
Preferred Qualifications:
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Prior experience in a hotel front desk or auditing role (strongly preferred)
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Proficiency with Opera PMS or similar hotel reservation software
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Comfortable using Gmail and Microsoft Office Suite (Word, Excel)
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Familiarity with third-party booking platforms such as Expedia, Booking.com, Priceline, and Hotels.com
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Strong customer service and communication skills
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Professional telephone etiquette
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Understanding of secure cash and credit card handling practices
We’re Looking For Someone Who Is:
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Flexible, dependable, and open to working varying shifts
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Detail-oriented and organized in a fast-paced environment
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Team-oriented with a positive and proactive attitude
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Guest-focused, professional, and passionate about hospitality
Requirements:
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High school diploma or equivalent (required)
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At least 1 year of hotel experience (preferred)
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Ability to commute or relocate reliably to Downtown Atlanta, GA
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Availability for a rotating schedule, including overnights and weekends
Work Location: On-site at Twelve Hotels & Residences Downtown, Atlanta, GA
Join a hotel team that values attention to detail, professionalism, and exceptional guest experiences. If you’re ready to make a lasting impression and grow your career in hospitality, we’d love to meet you!