The Banquet Captain is responsible for overseeing the execution of events and Banquet department in the serving of guests during banquet functions to ensure positive guest expectations are exceeded.
CANDIDATE PROFILE
Experience
• High School Diploma is preferred, two to three years hotel banquet food and beverage experience with excellent customer service experience.
• Must be of legal age to serve alcohol and actively TABC Certified.
• Must possess a Food Handlers Certification
• 3-5 years of experience in banquet management
JOB ESSENTIALS
• Verify staffing levels for the next day's functions. Adjust schedules accordingly through the addition or cancellation of servers/bartender/housepersons.
• Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate.
• Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean.
• Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.
• Make contact with group representatives. Communicate all BEO changes to catering office and affected departments.
• Coordinate with banquet staff set-ups, changes and time schedules for all functions.
• Explain to guest(s) how to make contact with Banquet team if needed throughout function.
• Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function.
• Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
• Get banquet checks signed by clients and recap all banquet checks at end of day and turn in to Night Audit.
• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
• Provides for a safe work environment by following all safety and security procedures and rules. Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
• Perform any other job-related duties as assigned
Other
• Ability to perform basic computer functions
• Knowledge of the appropriate table settings and service ware. Knowledge of various types of equipment and set up styles used in the meeting rooms.
• Ability to work effectively under time constraints and deadlines.
• Ability to read, speak and understand the English language in order to communicate with guests
• Ability to establish and maintain effective working relationships with associates and guests.
• Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Regular attendance in conformance with the standards is essential to the successful performance of this position.
• Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday, Evenings, weekends and holidays.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Operate department pursuant to OSHA requirements and guidelines.
• Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
• Develop, implement and manage the department's business/marketing plan and budget; continually analyze, forecast, monitor and control the labor and food costs through various methods to meet/exceed management/budget objectives.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
• Act as Manager on Duty per schedule.
Physical Demands
• While performing the duties of this position, the job regularly requires one to stand and walk for an entire work shift; bend, lift, carry, push, pull, and place objects weighing up to 50 pounds. Carry a banquet serving tray, filled to capacity, overhead/on shoulder.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
***Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.**
I have read the above and understand and accept and agree to the job essentials / job requirements and other aspects that this position requires.