Position: Engineering Supervisor
Reports to: General Manager
JOB SUMMARY
Develop, implement and manage emergency programs, programs for the operations & maintenance of all equipment and physical structures and landscaping in compliance with corporate/ franchise standards, local, state & national codes and regulations to protect the assets, guests and employees, to ensure optimum operations, minimize expenses and maximize guest satisfaction.
CANDIDATE PROFILE
Experience
• Minimum of 5 years engineering experience with 3 years management experience preferred
• High School Diploma or equivalent required, Associates Degree or higher degree preferred.
• Vocational schooling, military training, certification and/or experience in building related trades required in 1 or more of the following areas: HVAC, Electrical, Plumbing, and Carpentry.
JOB ESSENTIALS
Item Example
People Foster a work environment where all team members have an opportunity to realize their full potential; Shows genuine concern for the individual employee. Treats employees with tact, cooperation, helpfulness and empathy; Consistently works to improve the performance of subordinates and to prepare them for future growth.
Training All team members will receive extensive training and go through testing prior to being placed into a role. All team members must complete the required brand training as per brand requirements. Completed training should be documented and on file.
PM Program Solid documented PM program put in place for the entire hotel, including but not limited to PM equipment, guest rooms, kitchen, exterior, banquets, lobby and public space.
Communication / Follow Up In any hotel, communication is key. Team members must own any issues and a solid plan in place for following up on guest requests as well as in house requests. Ensure timeliness to meetings.
Guest Scores / Experience All scores pertaining to overall hotel appearance and condition should be at or above the brand average. In the event the hotel is running above the brand average, the scores should be at or higher than the previous years scores. All responses will be followed up on within brand guidelines. (Guest assistance, SALT etc). Maintain TripleAAA 4 Diamond rating. Familiar with criteria.
QA Must ensure passing of brand QA. Ensure each team member is trained and SALT score is at or above brand expectations for all items pertaining to the front desk / transportation, etc.
Safety Ensure you and the teams are certified in all applicable state and required safety certifications (CPR, etc). In addition, ensure everyone is trained on Emergency procedures, where to find the emergency manual, where to find various shut off valves, fire panel, etc. Ensure regular safety checks of the shuttle.
Expense / Labor Controls / Overtime Stay within forecasted numbers in regards to departmental and labor expense. Expenses should be flexed based upon demand. Overtime must be controlled. Utilize labor reports.
Service Agreements/Contracts All service agreements to be reviewed annually to ensure the best price and contractors are selected to perform.
Cleanliness Engineering work area cleanliness is maintained at all times.
Other
• Computer literacy a preferred.
• Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws.
• Able to establish and maintain effective working relationships with associates and customers.
• Operate department pursuant to OSHA requirements and guidelines.
• Act as Manager on Duty per schedule as needed.
• Able to make sound business decisions and take action quickly based on previous experience and good judgment.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Implement company and franchise programs.
• Monitor and maintain the engineering systems and equipment to ensure their optimum performance.
• Maintain the building exterior and ""curb appeal"" (e.g., snow removal, lawn care, painting, and gardening).
• Exposure to extreme temperatures.
• Must be able to receive instructions and communicate progress of work assignments.
• Track guest satisfaction surveys and maximize usage of the guest response tracking system.
• Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
• Ensure all Engineering Quality Standards are complied with and are consistently applied.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
• Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard.
• Comply with attendance rules and be available to work on a regular basis.
• Command of the English language both written and verbal.
• Perform any other job related duties as assigned.
Physical Demands
• Climbing, reading, standing, walking and routinely lifting 25 lbs to 50 lbs. with or without reasonable accommodation.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and night and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.