We are looking for a dynamic IHG Hotel Front Desk Agent / Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent / Auditor responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and have work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
We are looking for a flexible person; There is no set schedule.
We need a Front Desk Agent/Auditor who can work any shift asked of them, which includes:
Sunday - Saturday
- 7am-3pm
- 3pm-11pm
- 11pm - 7am (sometimes)
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Maintains customers' privacy
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
- Knows daily activities and meetings taking place in the hotel. Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Reports any unusual occurrences or requests to the Front Office Manager or General Manager
- Manages and resolves all guest complaints in a professional and courteous manner
- Performs other duties as assigned
- Performs cleaning duties
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred
- Experience with the hotel reservation software Opera
- Experience with Gmail, Microsoft Office Suite (Word, Excel)
- Ability to understand and adhere to proper credit card and cash handling policies and procedures. Able to properly secure guest information.
- Proper telephone etiquette
- Understanding of how travel planning websites operate, like Expedia, Priceline, Booking and Hotels.com
- Engaging and Professional Customer Service Attitude
- Excellent communication and organizational skills toward the public, hotel staff and management
We are:
- Detail-oriented -- quality and precision-focused
- Innovative -- innovative and risk-taking
- Aggressive -- competitive and growth-oriented
- Outcome-oriented -- results-focused with strong performance culture
- Stable -- traditional, stable, strong processes
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Job Type: Part-time
Pay: From $12.00 per hour
Expected hours: 24 – 32 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Mobile, AL 36619 (Required)
Ability to Relocate:
- Mobile, AL 36619: Relocate before starting work (Required)
Work Location: In person