Job Summary
The Director of Food & Beverage is responsible for overseeing and coordinating all phases of group meetings and banquet functions held at the hotel. This includes assisting clients with event planning, menu selection, and on-site coordination. The role involves maintaining the hotel’s reputation for exceptional service while maximizing profitability and ensuring seamless operations across all Food & Beverage outlets.
The ideal candidate will have strong leadership, organizational, and communication skills with a proven ability to manage large-scale events and foster client relationships.
Experience & Qualifications
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5+ years of experience in a related Food & Beverage management role (hotel experience preferred)
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High School Diploma or equivalent required; Associate’s or Bachelor’s Degree preferred
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Experience with MICROS POS system preferred
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Strong financial acumen and ability to manage budgets and labor costs
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Excellent communication, client service, and leadership abilities
Key Responsibilities
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Coordinate all phases of banquet and group functions, ensuring client satisfaction and repeat business
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Oversee menu planning, event setup, food & beverage quality, and service presentation
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Ensure departmental labor costs remain below 15% while maintaining service standards
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Complete monthly inventory and oversee purchasing of all beverage and smallware supplies
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Review and process function bills in a timely and accurate manner
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Liaise closely with the Sales Department, Executive Chef, and F&B Supervisors to ensure flawless event execution
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Conduct client follow-up calls and maintain strong relationships with group conveners
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Ensure proper hiring, onboarding, training, and discipline within the department
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Maintain compliance with all health, safety, and liquor licensing regulations
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Monitor guest satisfaction, resolve issues, and uphold service quality standards
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Lead monthly departmental meetings and ensure consistent communication with leadership
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Participate in marketing activities and competitive analyses to drive F&B sales
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Ensure adherence to hotel policies, credit procedures, and cost control systems
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Serve as Manager on Duty (MOD) as required and respond to emergencies as needed
Other Responsibilities
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Achieve or exceed budgeted sales and profitability goals
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Support hotel-wide maintenance, cleanliness, and safety initiatives
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Maintain departmental manuals, forecasts, and payroll reporting
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Ensure compliance with attendance, scheduling, and training requirements
Physical Demands & Work Environment
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Must be able to stand and move for extended periods (up to 75% or more of the shift)
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Occasional lifting required
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Must be available to work a flexible schedule, including evenings, weekends, and holidays, based on hotel business needs