Job Description:

We are seeking a dynamic and experienced General Manager to lead our team. The ideal candidate is a seasoned hospitality professional with a proven track record in hotel management. As the General Manager, you will oversee all aspects of hotel operations, including guest services, staff leadership, financial performance, and quality assurance.

Responsibilities:

  • Provide leadership and direction to all hotel staff, fostering a positive work environment and promoting teamwork.
  • Ensure exceptional guest service by maintaining high standards of hospitality and addressing guest concerns promptly.
  • Oversee all hotel departments, including front desk, housekeeping, maintenance, and food & beverage services.
  • Develop and implement strategies to maximize revenue and profitability, including sales and marketing initiatives, revenue management, and cost control measures.
  • Monitor and analyze financial performance metrics such as occupancy rates, RevPAR, and budget variances, taking proactive measures to achieve financial goals.
  • Maintain compliance with brand standards and local, state, and federal regulations regarding safety, hygiene, and licensing.
  • Conduct regular property inspections to ensure cleanliness, maintenance, and safety standards are met.
  • Recruit, train, and supervise staff, providing coaching, feedback, and performance evaluations to enhance productivity and professionalism.
  • Cultivate positive relationships with guests, vendors, and corporate partners to strengthen the hotel's reputation and market presence.

Requirements:

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
  • Minimum of 5 years of hotel management experience, with at least 2 years in a leadership role.
  • Strong leadership and interpersonal skills with the ability to motivate and inspire a diverse team.
  • Excellent communication skills, both written and verbal, with proficiency in English (additional languages a plus).
  • Proven track record of achieving financial targets and delivering outstanding guest satisfaction.
  • Proficiency in hotel management software (e.g., Opera, Fidelio) and Microsoft Office Suite.
  • Knowledge of industry trends, market dynamics, and the competitive landscape.
  • Flexibility to work evenings, weekends, and holidays as needed.