Job Description:
We are seeking a dynamic and experienced General Manager to lead our team. The ideal candidate is a seasoned hospitality professional with a proven track record in hotel management. As the General Manager, you will oversee all aspects of hotel operations, including guest services, staff leadership, financial performance, and quality assurance.
Responsibilities:
- Provide leadership and direction to all hotel staff, fostering a positive work environment and promoting teamwork.
- Ensure exceptional guest service by maintaining high standards of hospitality and addressing guest concerns promptly.
- Oversee all hotel departments, including front desk, housekeeping, maintenance, and food & beverage services.
- Develop and implement strategies to maximize revenue and profitability, including sales and marketing initiatives, revenue management, and cost control measures.
- Monitor and analyze financial performance metrics such as occupancy rates, RevPAR, and budget variances, taking proactive measures to achieve financial goals.
- Maintain compliance with brand standards and local, state, and federal regulations regarding safety, hygiene, and licensing.
- Conduct regular property inspections to ensure cleanliness, maintenance, and safety standards are met.
- Recruit, train, and supervise staff, providing coaching, feedback, and performance evaluations to enhance productivity and professionalism.
- Cultivate positive relationships with guests, vendors, and corporate partners to strengthen the hotel's reputation and market presence.
Requirements:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
- Minimum of 5 years of hotel management experience, with at least 2 years in a leadership role.
- Strong leadership and interpersonal skills with the ability to motivate and inspire a diverse team.
- Excellent communication skills, both written and verbal, with proficiency in English (additional languages a plus).
- Proven track record of achieving financial targets and delivering outstanding guest satisfaction.
- Proficiency in hotel management software (e.g., Opera, Fidelio) and Microsoft Office Suite.
- Knowledge of industry trends, market dynamics, and the competitive landscape.
- Flexibility to work evenings, weekends, and holidays as needed.