Job Title: Complex Hotel Manager
Location: Envue, Autograph Collection
Reports To: General Manager
Job Summary:
The Complex Hotel Manager plays a critical role in supporting the General Manager in overseeing the day-to-day operations of the hotel. This position ensures that all departments function seamlessly to deliver an exceptional guest experience, maintain high standards of service, and drive profitability. The Complex Hotel Manager will be involved in strategic planning, staff management, financial oversight, and customer relations.
Key Responsibilities:
- Operational Management:
- Assist the General Manager in overseeing all hotel operations, including direct oversight of front desk and housekeeping, and working with leadership in food and beverage, maintenance, and other departments.
- Ensure compliance with hotel policies, standards, and procedures to maintain a high level of guest satisfaction.
- Monitor daily operations and make adjustments as necessary to ensure smooth functioning of the hotel.
- Staff Supervision and Development:
- Manage, train, and develop department heads and other staff to ensure high performance and adherence to hotel standards.
- Conduct regular meetings with department heads to review performance, address issues, and plan for future activities.
- Assist in recruiting, hiring, and onboarding new employees.
- Financial Management:
- Assist in the preparation and management of the hotel's budget, including forecasting revenue, expenses, and profitability.
- Monitor financial performance and take corrective actions to achieve financial goals.
- Analyze financial data and generate reports for the General Manager and ownership.
- Guest Relations:
- Ensure that guest complaints and issues are resolved promptly and effectively, maintaining a focus on delivering exceptional guest experiences.
- Monitor guest feedback through various channels and work with department heads to implement improvements.
- Sales and Marketing:
- Support the sales and marketing team in promoting the hotel, increasing occupancy rates, and enhancing the hotel's reputation.
- Participate in sales activities and networking events to build relationships with key clients and partners.
- Safety and Compliance:
- Ensure that the hotel complies with all health, safety, and environmental regulations.
- Oversee emergency preparedness and response plans, including staff training and regular drills.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
- Minimum of 3-5 years of experience in hotel management or a related role, with at least 2 years in a supervisory position within Front Office and Housekeeping.
- Strong leadership, communication, and interpersonal skills.
- Experience with Marriott systems preferred.
- Proven ability to manage and develop staff, as well as drive operational excellence.
- Excellent problem-solving abilities and a customer-focused approach.
- Financial acumen with experience in budgeting, forecasting, and financial reporting.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Working Conditions:
- The role requires the ability to stand, walk, and move throughout the hotel for extended periods.
- Must be able to lift and carry items up to 40 pounds.
- May be required to work in various environmental conditions, including outdoor settings.
Benefits:
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Retirement savings plan.
- Paid time off and holidays.