Job Summary
Our Front Desk Agent responsible for the front desk operation during the 1st and 2nd shifts of the day. Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions.
Responsibilities
QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. Must be proficient in Hilton's OnQ Property Management system. Previous Hilton Experience preferred.
- Must be proficient in Windows operating systems company approved spreadsheets and word processing.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be able to work in a self-managed environment.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must maintain composure and objectivity under pressure.
RESPONSIBILITIES:
- Approach all encounters with guests and associates in a friendly service-oriented manner.
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Take payment from customers
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events such as weddings and business conferences
- Arrange specialized services for VIP customers
- Maintain regular attendance in compliance with Bluesky Hospitality Solutions standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Bluesky Hospitality Solutions standards and regulations to encourage safe and efficient hotel operations.
- Perform any other duties as requested by the Front Office Manager or any other member of management.