The Food and Beverage Supervisor is responsible for assisting the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.
CANDIDATE PROFILE
Experience
• High School Diploma is preferred, two to three years hotel food and beverage experience with excellent customer service experience.
• Must be of legal age to serve alcohol and actively TABC Certified.
• Must possess a Food Handlers Certification
JOB ESSENTIALS
• Communicate with the staff by holding pre or post service period meetings.
• Supervise the assigned service period in the restaurant, and scheduled Special Events as necessary.
• Team up with the Chef and/or Sous Chef to ensure everything coming out of the Kitchen is correct,
• Perform restaurant and bar roles when necessary.
• Monitor completion of open and close side duties.
• Ensure staff follows the Hotels food sanitation policies and procedures.
• Assist in training new F&B front of the house staff.
• Exercise service recovery when necessary to the guests’ satisfaction. Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
• Provides for a safe work environment by following all safety and security procedures and rules. Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
• Perform any other job-related duties as assigned