Job Title: Director of Operations
Company: Warwick Hotel Rittenhouse Square
Location: Philadelphia, PA
About Us:
At the Warwick Hotel Rittenhouse Square, we are committed to delivering unparalleled guest experiences while fostering a vibrant and supportive work environment for our team members. Our legacy of luxury and excellence drives our passion for exceptional service, and we are seeking a dynamic and visionary Director of Operations to lead our operations team and ensure our continued success.
Job Description:
We are in search of a highly skilled and results-driven Director of Operations to oversee and elevate the day-to-day functions of our premier hotel property. As a critical member of our leadership team, the Director of Operations will play a pivotal role in enhancing guest satisfaction, operational efficiency, and financial performance across all departments. The ideal candidate will possess strong leadership skills and a strategic mindset with the ability to inspire and guide teams towards achieving excellence.
Responsibilities:
- Lead and inspire all hotel departments, including Front Desk, Housekeeping, Food & Beverage, Maintenance, and Administration, ensuring smooth operations and high-quality guest service.
- Develop and execute innovative operational policies, procedures, and initiatives to enhance guest satisfaction, staff performance, and operational efficiency.
- Regularly assess key performance metrics—such as occupancy rates, revenue per available room (RevPAR), guest satisfaction scores, and operational costs—and proactively address any performance gaps.
- Collaborate closely with department heads to develop and manage annual budgets, capital expenditure plans, and revenue optimization strategies that align with hotel goals.
- Foster a positive work culture by promoting employee engagement, offering comprehensive training, and recognizing outstanding performance across teams.
- Ensure compliance with all Warwick Hotel standards, corporate policies, and relevant local regulations to maintain a consistently high level of service.
- Lead, mentor, and develop a diverse team of managers and staff, providing feedback, coaching, and growth opportunities to encourage professional development.
- Build and maintain strong relationships with guests, local partners, vendors, and the community to drive repeat business and enhance the hotel’s brand reputation.
- Stay ahead of industry trends, competitive developments, and technological advancements to proactively implement improvements and innovations.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master’s degree is a plus.
- Minimum of 5 years of progressive leadership experience in hotel operations, with at least 2 years in a Director-level position.
- Proven track record of achieving operational excellence, meeting financial targets, and exceeding guest satisfaction goals.
- Strong knowledge of hotel revenue management, cost control principles, sales & marketing strategies, and operational processes.
- Excellent communication, problem-solving, and interpersonal skills with the ability to work collaboratively across all levels of the organization.
- Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities and delegating effectively.
- Proficiency in hotel management software systems (e.g., Opera, Marriott systems) and Microsoft Office Suite.
- Certification in Hospitality Management (e.g., CHA, CMP) is preferred but not required.
Benefits:
- Competitive salary and performance-based incentives
- Comprehensive health and wellness benefits
- Retirement savings 401(k) with employer matching
- Generous paid time off (PTO) and holidays
- Career advancement opportunities and professional development programs
- A welcoming and inclusive company culture that values diversity
We are an equal opportunity employer and strongly encourage individuals from diverse backgrounds to apply. Thank you for considering a career with Warwick Hotel Rittenhouse Square. Only candidates selected for an interview will be contacted.