Job Title: Front Office Manager
Location: Courtyard by Marriott Atlanta Norcross, GA
About Us: Courtyard by Marriott Atlanta Norcross is a premier hotel nestled in the heart of Norcross, Georgia. We are dedicated to providing exceptional service and creating memorable experiences for our guests.
Job Description: We are currently seeking an experienced and dedicated Front Office Manager to lead our front desk team. The Front Office Manager plays a key role in ensuring the smooth operation of the front office department and delivering outstanding guest service.
Responsibilities:
- Oversee the daily operations of the front desk, including check-in, check-out, and guest services
- Train, mentor, and supervise front desk staff to ensure high standards of customer service
- Develop and implement policies and procedures to enhance guest satisfaction and operational efficiency
- Monitor and manage room inventory, rates, and reservations to maximize revenue
- Resolve guest complaints and issues in a timely and professional manner
- Conduct regular audits of front office procedures and systems to maintain accuracy and compliance
- Coordinate with other hotel departments to ensure seamless guest experiences
- Prepare and analyze reports on front office performance, occupancy, and revenue metrics
- Assist with budget planning and forecasting for the front office department
- Stay updated on industry trends and best practices to continuously improve guest service delivery
Requirements:
- Bachelor's degree in Hospitality Management or related field preferred
- Minimum of 2-3 years of experience in front office operations, with at least 1 year in a supervisory or management role
- Strong leadership and team-building skills
- Excellent communication and interpersonal abilities
- Proficiency in hotel management software and Microsoft Office Suite
- Ability to work well under pressure and handle multiple tasks simultaneously
- Detail-oriented with strong problem-solving skills
- Flexibility to work various shifts, including evenings, weekends, and holidays
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holiday pay
Join our team at Courtyard by Marriott Atlanta Norcross and take your career to the next level in the hospitality industry. Apply now to become part of our dedicated team committed to delivering exceptional guest experiences!