About the Night Auditor position
We are seeking an experienced Guest Relations Night Auditor to join our company. You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests’ enquiries and resolve any unsatisfaction. We are a full-service Hotel with outlets that have to be closed each night from the night auditor via Kronas and ONQ
Front Desk Agent responsibilities are:
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Providing exceptional service to guests
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Implementing plans to improve customer satisfaction
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Assisting with guests queries
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Resolving complaints effectively
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Handling the arrival and departure of guests
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Acting as a communication hub between guests and team members
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Informing guests about updates of services
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Providing reports to senior manager on the activities
Night Auditor A MUST
Night Auditor requirements are:
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Experience as a Guest Relations or Hospitality
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Excellent customer service skills
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Knowledge of the hospitality industry
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Familiar with ERP and MS Office software's ONQ is a Plus
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Effective communication skills
Accounting experience is a plus