Job description
As a Front Office Manager, you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Reports directly to Director of Rooms. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends, evaluate, and address issues and make improvements accordingly
- Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Run and complete daily reports, analyze data and make decisions based on data
- Schedule team members according to hotel occupancy.
- Resolve guest issues and concerns to guest satisfaction by using rigorous logic and methods to solve difficult problems with effective solutions; problems all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
- Recruit, interview and train team members
- Order supplies as needed through procurement system and maintain par levels.
- Other tasks assigned by management.
Requirements:
- 2+ years of department head experience in the hospitality industry to include Rooms
- Prior direct supervisory experience
- College degree in hotel management, business, or related field; or equivalent experience.
- Ability to stand for long periods of time.
- No relocation available.