Job Title: General Manager
Location: Tri-State New York Metropolitan Area
Job Type: Full-Time
About Us: We are currently seeking a highly experienced and results-driven General Manager to lead our team and oversee operations in one of the most dynamic and competitive markets in the country.
Position Overview: The General Manager will be responsible for the overall management of the hotel, ensuring that all aspects of the property run smoothly and efficiently. The ideal candidate will be a strong leader with a proven ability to drive business growth, optimize operational processes, and deliver outstanding guest satisfaction. This role requires a strategic mindset and the ability to adapt to the unique demands of the Tri-State market.
Key Responsibilities:
- Lead and manage all hotel operations, including front desk, housekeeping, food and beverage, sales, and maintenance
- Develop and implement strategies to enhance guest satisfaction, maximize occupancy, and drive revenue growth
- Monitor and control budgets, forecasts, and financial performance, ensuring profitability targets are met
- Ensure compliance with all hotel brand standards, health and safety regulations, and local laws
- Recruit, train, and develop staff to maintain high standards of service and performance
- Collaborate with marketing and sales teams to promote the hotel and increase visibility in the Tri-State area
- Address and resolve guest issues and complaints to ensure a positive experience
- Oversee the property’s operational processes to ensure efficiency and cost control
- Maintain strong relationships with vendors, partners, and local businesses
- Manage renovations, expansions, or other property improvements as needed
Qualifications:
- Bachelor’s degree in hospitality management, business administration, or a related field
- 5+ years of experience as a General Manager or similar role in a full-service, unionized hotel, preferably in a metropolitan or highly competitive market
- Strong leadership, communication, and problem-solving skills
- Proven track record of driving revenue growth and managing financial performance
- Excellent understanding of hotel management systems and operations
- Ability to work under pressure and adapt to the fast-paced environment of the Tri-State New York Metropolitan Area
- Strong knowledge of guest service principles and practices
- Ability to work flexible hours, including weekends and holidays
Benefits:
- Competitive salary and performance-based bonuses
- Health, Dental, and Vision Insurance
- 401(k)
- Paid time off and holidays
- Opportunities for career advancement