Position: Housekeeping Supervisor Date: February 2019
Reports to: Director of Housekeeping
JOB SUMMARY
The Housekeeping Supervisor assist the Director of Housekeeping to ensure the highest level of cleanliness for both the guest rooms and public areas in accordance to Brand standards.
CANDIDATE PROFILE
Experience
High School Diploma or equivalent and two years in Housekeeping in a Hotel or similar Supervisory
experience.
JOB ESSENTIALS
• Completes beginning / ending shift procedures which includes proper opening and closing of the house utilizing computer systems
• Assigns daily work tasks to Room Attendants.
• Ensure that all Guest Room Attendants have appropriate supplies and linens.
• Inspect guest rooms to ensure the cleanliness standards and proper amenity and literature placement have been met. Provide a clean, safe and well-maintained guest room for all guests of the hotel.
• Ensure 100% positive inspection rate on guestrooms and floors
• Follow daily sign-in / out key control
• Follow-up on daily assignments of subordinates
• Update room statuses in the computer.
• Assist in the cleaning of guest rooms when necessary.
• Interact with other hotel departments to achieve guest satisfaction
• Report any needed repairs or discrepancies of guest rooms.
• Ensure check out/vacated rooms are a priority.
• Ensure hotel, guest and associates are maintained in a safe and secure environment.
• Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms, public areas and all office areas
• Reports and tracks all lost and found items
• Documents and communicates maintenance requests to the Engineering Department to ensure that the Hotels Quality Service Levels are being
• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
• Provides for a safe work environment by following all safety and security procedures and rules. Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
• Perform other duties as assigned.
Other
• Work side-by-side with and giving regular updates and reports to Housekeeping Manager
• Lead from the front to set a good example for the staff
• Ability to conduct pre-shift meetings
• Strong attention to detail, organizational skills, and commitment to cleanliness
• Able to prioritize multiple projects,
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Ability to establish and maintain effective working relationships with associates and guests.
• Able to understand and follow all safety related procedures while performing all tasks.
• Ability to read, speak and understand the English language in order to communicate with co-workers and guests
• Ability to work with chemical cleaners and disinfectants
• Able to communicate via radio and phone as needed
• Knowledgeable of hotel property, amenities, area attractions and transportation
• Maintain confidentiality of proprietary information; protect company assets – add to all..
• Ability to perform basic computer functions
• Regular attendance in conformance with the standards is essential to the successful performance of this position.
• Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday, Evenings, weekends and holidays.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Physical Demands
• While performing the duties of this position, the job regularly requires standing and walking for an entire shift and perform repetitive motions, bending, stretching, reaching, stooping and pushing up to 20-30 pounds.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
***Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.**
I have read the above and understand and accept and agree to the job essentials / job requirements and other aspects that this position requires.