Marriott Metairie Night/Evening Manager
Qualifications
- This position requires a commitment to the values of hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency
- Demonstration of Marriott and Blue Sky Hospitality's core values
- Key attributes: Quality, Productivity, Dependability, Customer Focus, and Adaptability
Responsibilities
- The Marriott Metairie features 220 rooms, over 15,000 square feet of meeting space, and four food and beverage outlets, including one restaurant, a café, Elite member M-Club, and in-room dining
- As the Night Manager, you will be responsible for directing and overseeing all hotel operations during the night shift to ensure outstanding guest service and financial profitability
- Your role will involve monitoring and assessing service and satisfaction trends, addressing issues, and implementing improvements
- 10 more items(s)
More job highlights
Job description
About the position
The Marriott Metairie is seeking a Night Manager to join the Front Office Team. As the Night Manager, you will be responsible for directing and overseeing all hotel operations during the night shift to ensure outstanding guest service and financial profitability. Your role will involve monitoring and assessing service and satisfaction trends, addressing issues, and implementing improvements. You will act as the Manager on Duty in the absence of the General Manager, ensuring that the hotel property and facilities are functional, presentable, and safe for guests and team members. Additionally, you will oversee the preparation of daily summary reports and develop team member performance through supervision, scheduling, training, counseling, evaluations, and recognition.
Responsibilities
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
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• Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
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• Act as Manager on Duty and on behalf of the General Manager in his/her absence.
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• Tour hotel interior and exterior to ensure the property and facilities are functional, presentable to established standards, and safe for guests and team members.
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• Oversee preparation of daily summary reports.
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• Monitor and develop team member performance, including supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations, and delivering recognition and reward.