No DUI convictions.
· Must have current driver’s license.
· Read, write and speak English fluently.
· Ability to communicate effectively with the public and other employees.
· Familiar with local area and attractions.
· Experience in operating a twelve-passenger van or stretch limousine preferred.
· 60 days Guest Services/Bell experience preferred.
· Valid CDL license where applicable.
· No employee will pose a direct threat to the health/safety of self or others.
PERFORMANCE STANDARDS
· CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
· WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.
· PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
· SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.
· BELL SERVICE: Demonstrate guest service by assisting with luggage and special requests; meet standards for cleaning assigned areas including parking lot, lobby and entrance doors, assist other departments as needed.
· VEHICLE OPERATIONS: Transport guests in a timely and safe manner; receive infrequent guest complaints about transportation services; properly maintain the appearance of the vehicles and the mileage log with the typical amount of supervision; no moving citations.
ESSENTIAL FUNCTIONS
· Constantly. Explain room features to guests, general location of areas of interest and available services.
· Constantly. Inform guests about all hotel facilities, their locations and hours of operation.
· Constantly. Maintain work area neat and organized.
· Constantly. Meet and greet guests.
· Constantly. Report all unsafe conditions immediately.
ESSENTIAL FUNCTIONS (continued)
· Constantly. Take guest and their luggage to and from their rooms.
· Frequently. Inspect guestrooms for general condition of lights, heat, A/C, television, radio and bathrooms.
· Frequently. Pick up and deliver dry cleaning for the guests by stated times.
· Frequently. Provide information on local attractions and give directions.
· Occasionally. Attend all mandatory meetings.
OTHER JOB DUTIES
· Frequently. Complete other duties as assigned by supervisor to include cross training.
· Frequently. Provide transportation to local restaurants and attractions.
· Occasionally. Deliver messages and/or packages to meeting and guestrooms.
· Occasionally. Service electric carts and vehicles when needed.
PHYSICAL REQUIREMENTS
· SITTING: Frequently. Driving van for long periods of time.
· STANDING/WALKING: Constantly. Stands/walks on cement and asphalt up to several miles per shift.
· CROUCHING (BEND AT KNEES): Frequently. Unloading and loading luggage in and out of vehicles.
· KNEELING/CRAWLING: Rarely.
· STOOPING (BEND AT WAIST): Frequently. Must bend while loading and unloading carts, vehicles, busses, etc.
· TWISTING (KNEES/WAIST/NECK): Frequently. Driving carts, vehicles.
· CLIMBING: Frequently. Climb stairs.
· BALANCING: Frequently. Carrying items.
· LEG/FOOT USE: Constantly. Must have quick leg and foot reaction for safe passenger vehicle operation.
· REACHING (OVERHEAD/EXTENSION): Frequently. Must be able to lift 60 lbs. 6½ feet over head for loading and unloading carts.
· HANDLING/GRASPING: Frequently. Handling of boxes, bags, luggage, etc. Grasping doorknobs and handles.
· FINGERING/FEELING: Rarely.
· PUSHING/PULLING: Occasionally. Average weight 40 lbs.; Maximum weight 500 lbs. with cart.
· LIFTING/CARRYING: Frequently. Average weight 40 lbs.; maximum weight 80 lbs.
· OTHER PHYSICAL DEMANDS: Rarely.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person