Job Title: Front Desk Officer (3:00 PM – 11:00 PM Shift)
Location: Hampton Inn & Suites, Stephenville, TX
Reports To: Front Office Manager / General Manager
Schedule: Full-time, Evening Shift (3:00 PM – 11:00 PM)
Job Summary:
As a Front Desk Officer for the 3 PM – 11 PM shift at Hampton Inn & Suites Stephenville, you are the first point of contact for our guests during the evening hours. You will provide exceptional customer service, handle check-ins and check-outs efficiently, manage guest inquiries, and ensure a welcoming and professional environment.
Key Responsibilities:
-
Greet guests warmly upon arrival and provide prompt, courteous check-in and check-out services
-
Manage room reservations, cancellations, and modifications via the property management system (OnQ experience is a plus)
-
Answer phone calls, respond to guest inquiries, and handle guest requests in a timely and professional manner
-
Monitor lobby activity and maintain a clean, organized front desk area
-
Verify guest identification, process payments, and handle cash and credit transactions securely
-
Coordinate with housekeeping and maintenance teams to ensure room readiness and resolve guest concerns
-
Handle minor guest complaints or escalate to management when necessary
-
Complete end-of-shift reports and daily audit tasks as required
-
Comply with hotel security, safety, and brand standards at all times
Qualifications:
-
High school diploma or equivalent required
-
Previous hotel front desk or customer service experience preferred
-
Excellent communication, organizational, and interpersonal skills
-
Ability to multi-task in a fast-paced environment and stay calm under pressure
-
Basic computer literacy; experience with hotel property management systems preferred
-
Must be reliable, punctual, and available to work weekends and holidays as scheduled
-
Must be able to stand for extended periods and occasionally lift up to 25 lbs
Benefits:
-
Competitive pay
-
Employee discounts at Hilton properties
-
Paid Vacation & Sick Time
Medical, Dental & Vision Insurance Benefit
401k
-
Opportunities for advancement
-
Friendly and supportive work environment