Blue Sky Hospitality Solutions

Position:

Busperson/Food Runner

Date:

March 2023

Reports to:

Food and Beverage Manager

JOB SUMMARY

The Busperson/Food Runner is responsible to set and clear restaurant tables; stocks all service stations; assist servers in the timely delivery of food orders to tables ensuring a high-level of guest satisfaction.

CANDIDATE PROFILE

Experience

  • High School Diploma or equivalent with previous restaurant experience is strongly preferred.
  • Must possess a Food Handlers Certification

JOB ESSENTIALS

  • Greeting and seating guests; assist Restaurant servers as need to provide an exceptional experience for guests.
  • Deliver food from kitchen to the guest ensuring accuracy and timeliness.
  • Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary.
  • Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all serviceware as prescribed.
  • Folding napkins for all meal periods throughout the day to maintain an adequate supply.
  • Wipe down tables and chairs, move tables and chairs, and clean floors as necessary; Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
  • Maintain stock and cleanliness of stations throughout the day with necessary equipment including silverware, linen and condiments.
  • Perform all assigned sidework to include replenishing condiments and restocking Respond urgently and appropriately to guest concerns and requests.
  • Complete closing duties i.e. storing all reusable goods, breakdown buffet line and food stations, and cleaning all equipment.
  • Practice proper food safety handling procedures
  • Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
  • Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
  • Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.
  • Perform any other job-related duties as assigned

Other

  • Ability to prioritize, organize and follow up
  • Ability to read, speak and understand the English language in order to communicate with co-workers and guests
  • Ability to establish and maintain effective working relationships with associates and guests.
  • Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday Evenings, weekends and holidays.
  • Physical Demands
  • While performing the duties of this position, the job regularly requires one to Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds. Carry a banquet serving tray, filled to capacity, overhead/on shoulder. Stand or walk for an entire work shift

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

***Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.**

Benefits:

  • Health insurance
  • HRA Benefit
  • Employee Plum Benefits discount
  • Sick/ Personal Days
  • Vacation
  • Holiday Pay
  • Bereavement Pay
  • Paid Leave
  • Pension
  • 401(k)
  • Competitive Wages
  • Career Advancement Opportunities
  • Monthly Staff Recognition
  • Uniform Provided with complimentary cleaning.
  • Complimentary Meal with paid breaks

I have read the above and understand and accept and agree to the job essentials / job requirements and other aspects that this position requires.

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