Job Title: Front Office Manager
Location: Hampton Inn Colchester, VT
Reports To: General Manager
Job Summary:
The Front Office Manager is responsible for leading and overseeing the front desk operations, ensuring outstanding guest service, and managing the front office team. This position plays a key role in optimizing guest satisfaction, handling reservations, and maintaining hotel policies and brand standards. The ideal candidate will be a dynamic leader with strong organizational and communication skills.
Key Responsibilities:
- Supervise front desk team members, including hiring, training, scheduling, and performance management.
- Ensure smooth and efficient check-in and check-out procedures, providing exceptional guest service.
- Handle guest inquiries, complaints, and special requests professionally and efficiently.
- Maintain a strong presence at the front desk to support staff and resolve issues in real-time.
- Monitor and manage room inventory, rates, and reservations to maximize revenue and occupancy.
- Ensure adherence to hotel policies, brand standards, and local regulations.
- Oversee the accuracy of guest billing, cash handling, and financial reporting.
- Work closely with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Collaborate with the sales team to support group bookings and special events.
- Maintain security and safety protocols at the front desk.
- Utilize hotel property management systems (PMS) to manage reservations, reporting, and front desk operations.
- Conduct regular team meetings and training sessions to enhance service quality and efficiency.
Qualifications & Requirements:
- Minimum of 2-3 years of front office or hotel management experience.
- Bachelor’s degree in Hospitality Management or a related field preferred but not required.
- Strong leadership and problem-solving skills.
- Excellent communication, organizational, and multitasking abilities.
- Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Commitment to providing outstanding guest service and fostering a positive work environment.
Benefits:
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance options.
- Paid time off and holiday pay.
- Hotel discounts and employee perks.
- Career growth and development opportunities.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
***Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **