As the Front Office Manager you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service, manage guest loyalty and financial profitability. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
JOB RESPONSIBILITIES:
- Directs and administers all Guest Services operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability brand marketing initiatives developed by the revenue team systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitors and develops associate performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
- Monitors and assesses service and satisfaction trends evaluate and address issues and make improvements accordingly.
- Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenu
- Runs and completes daily reports analyze data and make decisions based on data
- Resolves guest issues and concerns to guest satisfaction
- Recruits interviews and trains associates
- Completes tasks or projects as assigned or as required.
QUALIFICATIONS:
- Drive for Results Customer Focus Business Acumen
- Hiring and Staffing Integrity/Trust Developing Direct Reports and Others
- Quality Decision Making
- Ability to train
- Overall flexibility