About the Front Office Supervisor Position

We are looking for a capable Front Office supervisor to organize and direct the staff of our front office. You'll be responsible for assessing their work and giving them the kind of feedback that maximizes their performance.

Our front office supervisor must have customer service and supervisory experience. The ideal candidate will have great communication skills, plus be able to lead and motivate a team. You'll be organized, reliable, and results-oriented.

Your goal will be consistent, excellent performance from your team to support out company's drive toward sustainable business growth and exceptional customer service

Front Office Supervisor Responsibilities

Help us create targets for individuals and teams
Onboard and train new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over guest interactions when needed
Devise ways to optimize procedures and keep staff motivated
Measure team performance with key metrics such number of loyalty enrolments, staff service and guest arrival scores
Ensure adherence to policies for attendance, standard operating procedures
Keep management well-informed about issues and problems

Front Office Supervisor Requirements

Proven experience as front office supervisor or similar supervisory position
Experience in customer service is essential
Proficient in English; Good knowledge of additional languages will be a definite plus
Tech savvy with knowledge of telephone equipment and property management system (Lightspeed), and Marriott GXP platform
Knowledge of performance evaluation procedures
Outstanding communication and negotiation abilities
A results-oriented approach
Excellent organizational and leadership skills
Ability to work under pressure
High school diploma