Date: June 2023 Location: Marriot Long Island
Position: Hotel Restaurant Server
Reports: Food and Beverage Director
At Marriott, our Core Values that makes us who we are. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world. Being part of Marriott International means being part of a proud history and a thriving culture. Our founder’s philosophy 'Take care of associates and they will take care of the customers.'
JOB SUMMARY
The Restaurant Server is responsible for greeting guests, taking orders, serve food and beverages, and checking on guest to ensure complete satisfaction.
EXPERIENCE
• High School Diploma is preferred, one-year hotel food service experience with general knowledge of full service, table-side service and standards.
• Must be of legal age to serve alcohol and actively TABC Certified.
• Must possess a Food Handlers Certification
JOB DESCRIPTION
• Presents menu, answers questions, and makes suggestions regarding food and service and/or drink service. Become informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the guest(s) as requested.
• Relays order to kitchen and serves courses from kitchen and service bars.
• Serves menu items to guests in a prompt and courteous manner and according to established service standards; times the service of courses to correspond with the dining pace of the guests.
• Complete a check back after guest receives meal
• Observe guests to respond to any additional requests and to determine when meal has been completed.
• Compute bill and accept payment.
• Clears and resets tables at conclusion of each course and completely resets table in a timely manner after guest(s) departs.
• Complete of all opening, running (during service time), and closing sidework assigned each shift.
• Assist co-workers when needed throughout the shift.
• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service.
• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
• Perform any other job-related duties as assigned
This job description is not limited to only the above duties, the Director may require other tasks and duties to be performed in this role.
PHYSICAL DEMANDS
• Some lifting may be required. This position may require 75%+ or more of time on their feet.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
*** Marriott Long Island is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.**
Benefits:
• Health insurance
• HRA Benefit
• Employee Plum Benefits discount
• Sick/ Personal Days
• Vacation
• Holiday Pay
• Bereavement Pay
• Paid Leave
• Competitive Wages
• Career Advancement Opportunities
• Monthly Staff Recognition
• Uniform Provided with complimentary cleaning.
• Complimentary Meal with paid breaks