Title: Conference Service Manager
Location: Downtown Atlanta, GA
Company: TWELVE® Downtown | Midtown Autograph Collection
About Us:
TWELVE® Downtown | Midtown Autograph Collection are premier luxury hotels nestled in the heart of downtown Atlanta. With our dedication to providing exceptional service and unforgettable experiences, we cater to both leisure and business travelers seeking the epitome of hospitality.
Job Description:
We are currently seeking a dynamic and experienced Conference Service Manager to join our team. In this role, you will be responsible for orchestrating flawless events and conferences, ensuring that every detail is meticulously executed to exceed our guests' expectations for both hotels.
Key Responsibilities:
1. Coordinate all aspects of conferences, meetings, and events, from initial planning to execution and post-event evaluation.
2. Act as the main point of contact for clients, providing exceptional service and support throughout the event planning process.
3. Collaborate with various departments, including catering, audiovisual, housekeeping, and facilities, to ensure seamless event operations.
4. Create detailed event orders and timelines, outlining specific requirements and expectations for each event.
5. Conduct site inspections with clients to showcase event spaces and ensure alignment with their needs and vision.
6. Oversee the setup and breakdown of event spaces, ensuring that all equipment and materials are in place and functioning properly.
7. Anticipate and address any issues or challenges that may arise during events, providing prompt and effective solutions.
8. Manage event budgets, including negotiating contracts with vendors and suppliers to maximize value and minimize costs.
9. Maintain accurate records of all event-related expenses, invoices, and payments.
10. Foster positive relationships with clients and vendors, serving as a brand ambassador for [Hotel Name] at all times.
Qualifications:
- Bachelor's degree in Hospitality Management, Event Planning, or related field.
- Minimum of 3 years of experience in event planning or conference services, preferably in a luxury hotel or hospitality environment.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, with a customer-centric mindset.
- Proficiency in event management software and Microsoft Office Suite.
- Flexibility to work evenings, weekends, and holidays as needed.
- Certification in event planning (e.g., CMP) is a plus.
Join our team at TWELVE® Downtown | Midtown Autograph Collection and be part of creating unforgettable experiences for our guests. Apply now and embark on a rewarding career in hospitality!