Department: Housekeeping
Reports to: Operations Managers
Position Summary: The purpose of the House Attendant is to maintain cleanliness of all the hotel according to brand specifications and quality standards. You are expected to assess and anticipate guests' needs and prioritize your tasks accordingly.
Essential Functions
- Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine.
- Cleans hallways, restrooms, and rooms when necessary.
- Washes wails and ceiling, moves furniture and turn mattress.
- Sweeps, mops, scrubs, waxes and polishes floor
- Dusts and polishes metalwork including elevators.
- Collects soiled linen for laundering.
- Collect clean linen supplies from laundry department and deliver to room attendants.
- Walk all assigned floors at beginning and end of shift to collect trash and soiled linen.
- Pickup clean linen and refill the par stock of linen on each floor pantry.
- Deliver towels, cribs, cots and other items to the guest rooms on requests.
- Perform duties of room attendant when necessary.
- Refill the par stock of guest amenities and supplies on each floor pantry and additional supplies at front desk.
- Clean all public areas in the prescribed manner while following department standard operating procedures.
- Report missing / found articles, damage or merchandise problems to the housekeeping supervisors.
- Respond at all times in a friendly, helpful manner to guests and other colleagues.
- Take up any tasks assigned by the supervisors as and when needed.
- Report to work in required uniform and in adherence with the Hotels Dress Code Policy.
- Must be able to work independently and as a team player.
- In addition to the above responsibilities, the Houseperson may be asked to participate in additional duties and special projects designed by the housekeeping manager or hotel manager.
Miscellaneous
- Maintains a positive work atmosphere by acting and communicating in a manner so that you get along with Guests, clients, co-workers, and management.
- Follows proper handling procedures for dirty rags/linens.
- Restocks and maintain housekeeping cart.
- Assists Guests with questions and requests.
- Adheres to proper grooming and dress codes for the department.
- Able to carry out hotel emergency procedures.
- Performs all other duties as directed, developed, or assigned.
- Arrives for assigned shift on time.
Knowledge and Critical Skills/Expertise
- Language Skills: Must be able to understand the proper use of equipment and chemicals and verbal instructions.*
- Technical Skills: Knowledge of proper cleaning agent handling and safety procedures.
- Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Certificates, Licenses, Registrations: No requirements.
- Other Skills and Abilities: Able to operate equipment such as, but not limited to, vacuum cleaner. Ability to work flexible hours including evenings, weekends, and holidays.
Experience
- No educational requirement.
Physical Demands
- Seeing – Must be able to see well enough to read reports, and use a computer.
- Hearing – Must be able to hear well enough to communicate on the phone and in person.
- Standing/Walking/Mobility – Must be able to stand to operate office machinery. Must be able to move between departments.
- Climbing/Stooping/Kneeling – Must be able to climb five flights of stairs. Must be able to stoop and kneel for short periods of time.
- Lifting – Must be able to lift up to 25 pounds.
- Fingering/Grasping/Feeling – Must be able to write (sign keys in/out, fill out work orders, etc.).
FLSA: non-exempt
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Job Types: Full-time, Part-time
Benefits:
401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Mount Laurel, NJ 08054: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Cleaning: 1 year (Preferred)
Work Location: In person