- Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
- Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.
- Verify GTD no-shows and complete walked guest report
- File credit cards, and completed reports.
- Assist guests with general services such as making change, and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.
- Ensure Property Management System is backed up nightly on designated tape and stored in the safe.
- Ensure that all wake up calls are handled promptly and properly..
- Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures.
- Balance accounts to zero as well as all restaurant credit card accounts.
- Complete daily revenue report accurately
- Resolve guest complaints and situations that require immediate attention.
- Other and all duties, projects, and tasks as assigned.
