About the Front Desk Agent Position
We’re seeking a motivated and friendly Front Desk Agent to join our team. From greeting clients to answering phone calls, you’ll be one of the first staff members our customers interact with, so strong customer service skills are a necessity.
If you’re interested in working as a Front Desk Agent for us, read on to see what we’re looking for.
Front Desk Agent Responsibilities
- Greet all guests, assisting them with their visit
- Check-in and check-out all guests in a professional and hospitable manner
- Address all client queries and concerns
- Assist guests with all reservation needs
- Answer all phone calls, redirecting calls to the proper party as needed
- Keep a neat and tidy front desk area
- Check, sort, and forward general inbound emails
- Provide additional administrative support as needed
Front Desk Agent Requirements
- Previous experience in a Front Desk Agent or similar role preferred
- FOSSE experience preferred
- High school diploma
- Proficient with Microsoft Office Suite
- Ability to use office equipment, including printers, fax machines and scanners
- Superb multitasking and organizational skills
- Great problem-solving skills
- A friendly, customer service-oriented personality
- Fantastic communication skills