The laundry Attendant is responsible to ensure that all laundry services for the hotel guests are done as per the standard policies of the hotel. Also responsible for laundry collection from guest rooms, dry-cleaning, washing, drying, pressing and folding of guest's laundry along with other hotel linen.
CANDIDATE PROFILE
Experience
· Previous experience in similar capacities; hotels, hospitals etc. is preferred.
JOB ESSENTIALS
· Responsible for picking up and delivery of in house guest laundry.
· Responsible to collect and deliver outside guest laundry / dry cleaning.
· Responsible for delivering all guest items punctually, accurately and in a professional and courteous way.
· Collect laundry and dry cleaning bags from guest rooms and ensure that guest name, room number and laundry pieces are listed.
· Count and verify all items collected as per laundry price lists / laundry sheet signed by the guest and note down any discrepancy or damages on the same sheet.
· Check all items for damage or stains and take appropriate action to rectify these issues.
· Report immediately to the superiors in case any valuable items like cash, jewelry, credit cards etc. found in guests cloth pockets.
· Responsible to processes the guests clothing on the correct equipment / machines using the appropriate chemicals and temperature.
· Once processed, neatly fold or hangs the clothing as requested by the guest on the laundry sheet.
· Shakes wet sheets, table linens and napkins prior to ironing in order to spread them out.
· Responsible to feed washed linens and napkins into ironer or folder or calendar machine.
· Retrieves folded linens and stacks or hangs clean linens as appropriate.
· Sorts clean towels, rugs and robes.
· Uses towel folder and manual folding for bath towels, washcloths, rugs and robes.
· Assist in the loading and unloading of dryers and sort out washed laundry items
· Operates and maintains folding equipment, presser and iron.
· Operates and maintains washer, dryer, dry cleaning machine etc.
· Reports any technical problems or deficiencies to Laundry manager or maintenance team.
· Places folded product on appropriate rack.
· Assist in inventories and attend all departmental training as informed and scheduled by the manager.
· Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
· Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
· Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday, Evenings, weekends and holidays
· Perform any other job related duties as assigned.
Other
· Ability to work in a fast-pace, high-energy and demanding work environment.
· Ability to work use commercial cleaning chemicals.
· Strong attention to detail
· Ability to establish and maintain effective working relationships with associates and guests.
· Able to understand and follow all safety related procedures while performing all tasks.
· Regular attendance in conformance with the standards is essential to the successful performance of this position.
· Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday, Evenings, weekends and holidays.
· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
· Physical Demands
· While performing the duties of this position, the job regularly requires standing and walking for an entire shift and perform repetitive motions, bending, stretching, reaching, stooping, pushing and pulling up to 50 pounds.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.